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Capitalized terms used but not defined herein shall have the meaning given to them under the User Agreement.

    • As a buyer, you understand and accept that upon initiating a Transaction on the Website, www.giri.in you are entering into a legally binding and enforceable contract with the seller to purchase the items from the seller using Payments option provided to pay the Transaction Price which shall be paid to the seller through your selected mode of payment. You may agree with the seller on the commercial terms of the Transaction including terms of Dispatch and Delivery time or any extension thereof by way of exchange of electronic records/ electronic communication by using the features as may be provided on the Website and the Transaction shall stand amended to such extent, provided that any such variation of the terms of the Transaction are not in violation of the User Agreement and the rules and policies made there under. 

    • Payment Method: You shall pay the Transaction Price through the available methods of payment for the Transactions conducted on the Website. An automated notification will be sent to you by way of exchange of electronic records/ electronic communication by using the features as may be provided on the Website for your Payment process on the Transaction placed on Website www.giri.in.

    • All deliveries Against Payment: All dispatches and deliveries of orders are done only against Payment in full and in advance through the payment methods as  provided by the Company on the Website.

    • Reviews/Feedback/ratings: However, you are entitled to provide feedback and/or reviews/ ratings for sellers as per the feedback facilities provided on the Website.

 

    • Offers And Discounts: The promotional discounts and offers allowed through newsletters and on www.giri.in website are limited for purchase through online only. These are not applicable for purchase made at any of our own retail outlets and franchise outlets. 

    • Contact Information: The contact details provided by you on the Website shall be accurate and current at all times and you shall be obliged to update any change in your contact information on the Website immediately. The Company takes no responsibility for any delay/ non delivery of the goods on account of failure of the User to update the contact information provided on the Website and any consequent negative feedback by the buyer will be deleted or modified.

    • Reviews/Feedback/ratings: You are entitled and can use the feedback /ratings/review mechanism to communicate your fair opinion and facts in respect of any User or the Website or your experience whilst using the Website, known to you from first-hand experience only. You shall not include any hearsay information, or information that results in maligning any User, brand or product in your feedback. You must inform the Company immediately on becoming aware of violation of any applicable laws or violation of the provisions of this User Agreement and the rules and policies made there under at customer care giri.in. All review and feedback will undergo our review mechanism to get approved for display on website at the sole discretion of Company.

    • Limit on volume of Transactions: The Company reserves the right to limit the amount payable and the volume of the Transaction that may be conducted on a single Valid Card/ Valid Bank Account by a Buyer and may refuse to process Transactions exceeding such limits and may also block certain Valid Cards or Valid Bank Accounts that are suspected to be misused while paying the Transaction Price.

    • Verification of payment: To prevent any misuse, a payment (in whichever method) of the Transaction Price initiated by the Buyer may be flagged or kept on hold for additional checks and verification in which case the Company may contact the buyer for verification of or additional information, details, data and documents. The Company may not confirm the payment if such information, details, data and documents are false, misleading, incorrect or incomplete and consequently the Valid Card and/or the Valid Bank Account will not be charged. In such case, the Dispatch timelines will not commence until Payment Confirmation. The result of the checks and verification shall be communicated to the buyer. 

    • The Company reserves the right to refuse to process Transaction Price in respect of Transactions by Buyers with a prior history of questionable charges including without limitation breach of any agreements by Buyer with the Company or breach/ violation of any applicable law or any charges imposed by the Issuing Bank.

    • Payment Confirmation: In case of payment by Payment on Billing, upon successful receipt of the Transaction Price by the Company from the Buyer within [3] days of booking the Transaction and completion of verification of payment in accordance with the clause above, the Orders will be processed for fulfilment.

    • Delivery: Delivery timelines are stated based on the product and we try to close all Orders within the stipulated time. Any Request placed by the buyer for priority will be considered based on the product and such orders remain at the Company’s sole discretion for getting processed or cancelled.

    • Payment Confirmation: In case of payment by Payment on Billing, upon successful receipt of the Transaction Price by the Company from the Buyer within [3] days of booking the Transaction and completion of verification of payment in accordance with the clause above, the Orders will be processed for fulfilment.
      Delivery: Delivery timelines are stated based on the product and we try to close all Orders within the stipulated time. Any Request placed by the buyer for priority will be considered based on the product and such orders remain at the Company’s sole discretion for getting processed or cancelled.

    • Delivery confirmation: You shall immediately notify the Website upon Delivery or non Delivery within the prescribed time period. If you fail to provide such notification/ confirmation of receipt or non-receipt of an item within [7] days of expiry of the Delivery time prescribed in the above clause, it shall be construed as a deemed Delivery in respect of that Transaction 

Inadequate Shipping: If you fail to receive an item shipped to you on account of providing inadequate or inaccurate shipping address or your non-availability at the address provided or failure to make requisite payment at the time of delivery, the Transaction will be cancelled and the item will be returned to the Company and company will be entitled to recover reasonable compensation for services provided and costs incurred for shipping, handling, couriering, processing your order and any other services provided to you.

In cases where the buyer has received Delivery of the item within the stipulated time but the item is not as described in the listing/ the buyer is entitled to claim a refund for the entire Transaction Price paid within [5] days from the expiry of the Delivery time. If such refund claim is raised by the buyer, the seller has the option to disagree to the same, in which case the Company may put the refund claim on hold for checks and verification. The Company may contact the Users for the purposes of verification. As a result of such verification, the refund claim may either be accepted or rejected by the Company in its sole discretion which shall not be disputed by the Users. If the refund claim is accepted then the Transaction Price will be refunded to the buyer.

    • Refunds shall only be made in Indian Rupees and shall be equivalent to the Transaction Price received. Buyer shall bear any foreign exchange conversion risk, loss, charges or fees, if any.

    • For electronics payments, refund shall be made through NEFT / RTGS or any other online banking / electronic funds transfer system approved by Reserve Bank India.

    • Refund shall be subject to the buyer complying with the Cancellation and Refund Policy Agreement and the rules and polices made here under and the Company shall have recourse to such refund in case of any misuse by buyer.

    • Arrangement with the Issuing Bank: All Transactions conducted on the Website for which Valid Cards and Valid Bank Accounts are used for remittance of payment. You agree to indemnify and hold harmless the Company and its service providers against any direct or indirect liability that may arise on account of such violation. All online bank transfers from Valid Bank Accounts are processed using the gateway provided by the respective Issuing Bank which provide these services to the Users.

    • Octroi and other local levies: Delivery of items to buyers located in places where octroi or other local taxes are levied will be liable to pay the same to the courier company even though the listing mentioned no such octroi, taxes are levied.

    • Duties and Taxes for International shipments: All International shipment are subject to duties and taxes which will be borne and paid by the consumer/consignee/buyer. The shipping charges as calculated at the time of checkout at your cart page is only for the transportation for the product from Origin to destination address as given by you.