For Online Order Enquiries : GIRI Support
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GIRI Support

Cancellations, Refunds & Replacements are at sole discretion of GIRI and will be accepted and done only after one to one email communication with the shopper or customer who has placed order on website. 

Offers, Discounts, Packs, Special rates, Shipping time, Processing time, Products displayed on www.giri.in website are only applicable for Orders placed and paid via Online and not for applicable for our Retail Outlets.

How do I cancel an order?

You can cancel your order online within 24 hrs of placing the order. Your entire order amount will be refunded.  An order cannot be cancelled once the item has been delivered to you.

Can I cancel a part of the order?

No.

How long will it take to process my cancellation request?

Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and 3-4 days to initiate a refund. You will be notified of the same by email. Your refund will be processed soon after we receive the cancelled items back from the courier.

Whom should we contact to get the money transferred of the cancelled product?

Refunds are at sole discretion of GIRI and will be accepted and done only after one to one email communication with the shopper or customer who has placed order on website. All Refunds shall be done through Bank deposits only to a Nationalised (Indian based) Bank account, irrespective of payment being made within India or Outside India/CCavenue Payment Gateway/Paypal.

Please note:

a. Cancellation & Refund against already delivered product, returning due to any reason, will get refund only for the product value. Shipping charges & Payment gateway charges will not be refunded.

b. Cancellation & Refund after dispatch & before delivery, will get refund only for the product value. Shipping charges & Payment gateway charges will not be refunded.

c. Cancellation & Refund before dispatch, will get refund for the product value & shipping charges and Payment gateway charges too.

Please send in a mail to us with required information of your Local Bank account. 

Beneficiary name;

Account Number;

Bank Name;

Bank Branch;

IFSC code;

And your mobile number. This process may take up to 7-10 business days, intimation of refund shall be sent to you via email.

Damages & Claims:

The Company has a very good track record of delivering the goods, adhering with safety procedures, certifications and stipulations that is applicable in India and advised for International shipments. Despite, of these safety measures, there are chances that product may get damaged in transit due to manhandling at different levels. And, for such damages occurred during transit and due to manhandling outbound the limits of our premises, GIRI cannot be held responsible. 

For damages occurred during transit and damages due to neglect, improper usage or application will not be covered under our Returns Policy. The company cannot be held responsible for the damages. No refunds will be issued under such conditions.

Non Entertainment of Returns:

GIRI warehouses and stocks its products and manufactures certain products and so it cannot entertain returns as offered in other ecommerce portals, though replacements are accepted.

Request for Replacement can be raised with in 10 days from the date of Receipt of Goods.

For replacement of your product, you should mail your product to:

GIRI TRADING AGENCY PRIVATE LIMITED


372/1, Mangadu Pattur Koot Road,

Mangadu,

Chennai-600122.INDIA.


You will be responsible for paying for your own shipping costs for sending and receving the replacement of your item.

Tracking infromation of the return parcel/ackage has to be communicated with the tracking information to sales@giri.in, with reference of the Order No. against which retun is being done.

Shipping costs incurred already towards an order are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We would be happy to assist you in every step in your shopping, please send us your query or message through the below form.

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  • Enter the billing last name and email/ZIP as in the order billing address.

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